Identifying the critical success factors for relationship management in PPP projects
نویسندگان
چکیده
منابع مشابه
Identifying the Interrelationships of Critical Success Factors for Customer Relationship Management
An effective Customer Relationships Management (CRM) implementation benefits firms to achieve competitive advantages over others by enhancing customer retention, loyalty, satisfaction, and growing. A successful CRM implementation has become essential owing to the massive percentage of failures that occur. This year, firms are expected to spend more than $27 billion on implementing CRM. While a ...
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Critical Success Factors for Customer Relationship Management Implementations
The growing forces of increasing global competition, continuing customer demands, and the significant revolution in Commercial Off The Shelf (COTS) solutions, especially Customer Relationship Management (CRM) applications, have together put pressure upon many organisations to implement CRM solutions and to switch their organisational processes from being product-centric to being customer-centri...
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ژورنال
عنوان ژورنال: International Journal of Project Management
سال: 2014
ISSN: 0263-7863
DOI: 10.1016/j.ijproman.2013.05.004